Refund Policy

Last updated November 3, 2026

This Refund Policy explains when you can get your money back for SessionCollab Pro, and how to ask. "We", "us" and "our" mean Inting Technologies Inc., the company that makes SessionCollab. "You" means the person who bought Pro. This policy is part of our Terms of Service.

14-day money-back guarantee

If Pro isn't right for you, ask for a refund within 14 days of a payment and you'll get that payment back in full, including any tax. You don't need to give a reason.

The guarantee covers every payment for Pro:

• the first payment of a monthly or yearly subscription;
• each renewal of a monthly or yearly subscription;
• the purchase of a Lifetime licence.

The 14 days count from the payment date on your receipt.

Not sure yet? You can try Pro free for 14 days before you buy, with no card needed. Nothing is charged when the trial ends.

Cancelling a subscription

You can cancel at any time in the app (Settings › Account › Manage billing), and you won't be charged again. Pro keeps working until the end of the period you've paid for. Cancelling doesn't refund the current period by itself: to get it back, ask for a refund within 14 days of its payment.

Switching to Lifetime

If you buy a Lifetime licence while you have a subscription, the subscription ends at once and the unused part of its current paid period is refunded to you automatically: the payment for that period, tax included, in proportion to the time left in it when you bought Lifetime. You don't need to ask.

How to ask for a refund

You can ask in either of these ways:

• Email us at support@sessioncollab.com from the email address on your SessionCollab account. Tell us which payment you'd like refunded. The order number on your receipt helps us find it.
• Use the link in the receipt Paddle emailed you, or go to paddle.net, find your order and ask for a refund there.

Paddle, our reseller and merchant of record, processes all refunds. Paddle sends the money back to the payment method you used. How long it takes to reach you depends on your bank or payment provider.

Deleting your account doesn't refund anything by itself. If you want a refund, ask for it before you delete your account.

After a refund

A refund ends the Pro access it paid for:

• If your Lifetime licence is refunded, Pro ends on your account.
• If a subscription payment is refunded, the subscription ends at once, and Pro ends with it.

You keep your SessionCollab account and can still join sessions on the free plan. Your Sets and other files stay on your computer. You can buy Pro again at any time.

Chargebacks

If something looks wrong with a charge, please contact us at support@sessioncollab.com before you file a chargeback or dispute with your bank. We can usually fix the problem, or refund you, faster that way. A chargeback ends Pro in the same way as a refund.

Your legal rights

Nothing in this policy limits your rights under consumer protection law. If the law where you live gives you more, such as a longer time to cancel or a remedy for a faulty product, you keep those rights. Paddle's buyer terms also apply to your purchase. Where they give you more rights than this policy, those rights apply.

Changes to this policy

We may update this policy. Each payment is covered by the version that was in effect when you made it, or by a later one where it gives you more. We last updated this policy on November 3, 2026.

Questions

If you have questions about refunds, email us at support@sessioncollab.com, or see our contact page.